Terms and Conditions
Most guaranteed services are suspended by the shipping carriers including UPS and Fed Ex to protect them from service delay costs. If you have time-sensitive orders, please note your online orders as "Time Sensitive" or email email@example.com your request. We will do our best to match your requirements to a carrier that will achieve what you need.
Methods of Payment
1. Cash, check, wire transfer* or money order.
Receive a 3% discount for paying by cash, check, wire transfer or money order on any order over $250 before shipping. This does not apply on promotional items or already discounted items.
2. Master Card, Visa, Discover, & American Express.
Credit card payments do not qualify for 3% discounts.
We will send you a PayPal invoice to pay after your order is placed. Additional fees may be charged.
4. Open Account
We offer 30-day terms after filling out our credit application and by approval by our credit department.
*International orders must be paid in full by wire transfer or PayPal before order ships
Returns must be pre-authorized by our customer service department. A Return Authorization number will be issued and must be clearly noted on the returned packages and paperwork. Returned product is to be in the original cartons and packaging, without damage and unused. The customer will be responsible for all shipping charges to return the items.
Authorized returns within 30 days will receive a full product credit. Authorized returns after 30 days will be subject to a restocking fee.
The original shipping and freight fees for returned merchandise will not be refunded. Any shipping and freight charges incurred by KC Store Fixtures for the return will be deducted from the credit. Any charges exceeding the value of the credit will be charged according to the method of payment used at time of order.
Custom orders, special orders and used goods are not returnable, refundable or available for credit.
If you need to cancel your order please contact us by telephone at: (816) 842-8866 or (800) 862-0899. Please note, once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy. If an order is cancelled or refused after it was shipped, you are responsible for any incurred shipping charges.
Freight charges will be added to the invoice.
Shipping will be F.O.B. our Kansas City warehouse unless it is a factory direct shipment.
When orders have a factory direct shipment and a Kansas City warehouse shipment, they will be shipped and billed separately.
Please verify your shipping information carefully. We will need to charge for a change in address, service, or residence/commercial status if made after your order has shipped
Fed Ex/UPS Shipments
All shipments will be shipped Fed Ex or UPS unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical. Shipping charges calculated online during checkout are an estimate only. Actual charges will be added to the invoice. Damaged deliveries must be reported to KC Store Fixtures immediately.
Common Carrier Shipments
Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.
A standard freight rate requires you to take the items off of the back of the truck. If the items are too heavy or large, a lift gate can be used to get the shipment to the ground. An additional fee will be charged.
All freight carriers deliver shipments to the closest point of your address. There is an extra charge for driver assisted inside delivery. If you need 2 people to bring your shipment inside and/or unpackage and setup your product, that is a separate "white glove" service that will need to be requested and quoted
A limited access delivery is a shipment that is delivered to a residence, church, school, construction site, or military base and is an additional charge.
If a delivery appointment must be made, there may be an extra charge. An appointment enables you to have people ready at the delivery time to help unload the truck. It will generally add at least one additional day to the standard transit time.
Transit times are based on the carrier's average transit time of all shipments to your area. If you need your shipment on a particular day and/or time, you must request a guaranteed delivery along with the required date and time. We will give you a specific quote for guaranteed services. The guarantee is for the additional guarantee charges. If the shipment does not arrive on the guaranteed day and/or time, you are refunded the guaranteed portion of the freight charges. Situations involving physical phenomenon or natural disasters considered out of the control of the carrier are exempt from these guarantees
Without a guarantee, the freight likely arrive in the average number of days that is standard for that freight carrier. Since the projected number of days for delivery is an average, it could take longer or be delivered sooner. You will not be eligible for a refund of any freight charges in that case.
KC Store Fixtures must approve any and all additional freight charges before delivery. The driver cannot approve of any extra charges such as inside delivery or lift gate. If these services are needed at time of delivery, it may delay your shipment until another day because the driver cannot get approval without calling their company and in return the freight line must call the shipper. This cannot be done at time of delivery.
If the carrier attempts delivery and is unable to deliver, a redelivery charge may apply.
How to Receive Your Shipment
You are obligated to inspect and count the items within a reasonable time before the driver leaves. If damage or a shortage is discovered, you must note the delivery receipt "damaged" or "short" with the details of what is damaged or short. The driver must also sign the delivery receipt . Damaged and/or missing goods must be noted at the time of delivery and witnessed in writing by the delivery driver or it is considered concealed damage or loss after delivery.
If You Have Damage or Loss
If you have received freight that is short or damaged you must call the freight company for a possible inspection and to file a claim with them. If you have refused all or part of a shipment, KC Store Fixtures will file a claim on the refused portion. In either case please call KC Store Fixtures to help with the process and to enable a quick replacement of the damaged or lost items.