Terms and Conditions

Updated 12/22/22

Most guaranteed services are suspended by the shipping carriers including UPS and Fed Ex to protect them from service delay costs. If you have time-sensitive orders, please note your online orders as "Time Sensitive" or email contact@kc-store-fixtures.com your request. We will do our best to match your requirements to a carrier that will achieve what

Methods of Payment
1. Cash, check, wire transfer*, money order, Master Card, Visa, Discover, and American Express.

2. PayPal*
We will send you a PayPal invoice to pay after your order is placed. Additional fees may be charged.

3. Open Account
We offer 30-day terms after filling out our credit application and by approval by our credit department.

*International orders must be paid in full by wire transfer or PayPal before order ships.

Returns

Returns must be pre-authorized by our customer service department. A Return Authorization number will be issued and must be clearly noted on the returned packages and paperwork. Returned product is to be in the original cartons and packaging, without damage and unused. The customer will be responsible for all shipping charges to return the items and a restocking fee will be added.

Authorized returns within 30 days will receive a full product credit and will be subject to a restocking fee.

The original shipping and freight fees for returned merchandise will not be refunded. Any shipping and freight charges incurred by KC Store Fixtures for the return will be deducted from the credit. Any charges exceeding the value of the credit will be charged according to the method of payment used at time of order.

Custom orders, special orders and used goods are not returnable, refundable or available for credit.

Cancellations

If you need to cancel your order, please contact us by telephone at: (816) 842-8866 or (800) 862-0899. Orders that have been revised or cancelled will be subject to a cancellation or revision fee. Please note once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy. If an order is cancelled or refused after it was shipped, you are responsible for any incurred shipping charges.

Shipping Policies

Freight charges will be added to the invoice.
Shipping will be F.O.B. our Kansas City warehouse unless it is a factory direct shipment.
When orders have a factory direct shipment and a Kansas City warehouse shipment, they will be shipped and billed separately.
Please verify your shipping information carefully. We will need to charge for a change in address, service, or residence/commercial status if made after your order has shipped.

Fed Ex/UPS Shipments
All shipments will be shipped Fed Ex or UPS unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical. Shipping charges calculated online during checkout are an estimate only. Actual charges will be added to the invoice. Damaged deliveries must be reported to KC Store Fixtures immediately.

Common Carrier Shipments

Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.

A standard freight rate requires you to take the items off of the back of the truck. If the items are too heavy or large, a lift gate can be used to get the shipment to the ground. An additional fee will be charged.

All freight carriers deliver shipments to the closest point of your address. There is an extra charge for driver assisted inside delivery. If you need 2 people to bring your shipment inside, that is a separate "white glove" service that will need to be requested and quoted.

A limited access delivery is a shipment that is delivered to a residence, church, mosque, synagogue, temple, convent, school, construction site, military base, camp, carnival, fair, prison, mine site, marina, daycare, court house, hotel, motel, resort, cemetery, outdoor flea market, retirement/nursing home, restaurant, bar, night club, park, farm, ranch, Indian reservation, nuclear power plant, golf course, country club, individual/storage unit, medical/urgent care facility without a dock, and is an additional charge.

If a delivery appointment must be made, there may be an extra charge. An appointment enables you to have people ready at the delivery time to help unload the truck. It will generally add at least one additional day to the standard transit time.

Transit times are based on the carrier's average transit time of all shipments to your area. If you need your shipment on a particular day and/or time, you must request a guaranteed delivery and provide the required date and time. We will give you a specific quote for guaranteed services. If the shipment does not arrive on the guaranteed day and/or time, you are refunded the guaranteed portion of the freight charges. Situations involving physical phenomenon or natural disasters considered out of the control of the carrier are exempt from these guarantees.

The freight is likely to arrive in the average number of transit days that is standard for that freight carrier. Since the projected number of days for delivery is an average, it could take longer or be delivered sooner. You will not be eligible for a refund of any freight charges in that case.

KC Store Fixtures must approve any and all additional freight charges before delivery. The driver cannot approve of any extra charges such as inside delivery or lift gate. If these services are needed at time of delivery, it may delay your shipment until another day because the driver cannot get approval without calling their company and in return the freight line must call the shipper. This cannot be done at time of delivery.

If the carrier attempts delivery and is unable to deliver, a redelivery charge may apply.

How to Receive Your Shipment: read before your order arrives

Most shipments are delivered Monday through Friday during regular business hours. The carrier will call prior to delivery only if a Delivery Appointment or a Notify Prior to Delivery Service is requested at the time the order is placed.

When your shipment arrives:

Don’t allow the delivery driver to hurry or pressure you into signing the delivery receipt before an inspection has taken place.

Don’t accept driver notations or counts.

Each delivery gets approximately 20 minutes to 30 minutes of free time based on the size of your shipment. If more time is required, detention fees will apply.

Note: If damages are found prior to signing the delivery receipt, detention fees will be waived.

All damages must be noted on the driver's copy of the delivery receipt while the driver is present.

Prior to signing for the delivery, please inspect both the exterior and the interior contents for any damage or shortages. You must note all damages and/or shortages on the delivery receipt.

As a consignee, you the receiver, must inspect, identify and document damage (or loss) carefully. If the consignee fails to note damage on the delivery receipt and discovers damage after delivery, then the burden of proof falls to the shipper or consignee to prove that the damage was in fact caused by the carrier (as opposed to the shipper or consignee). When receiving freight, inspect for any kind of damage and note the damage on the delivery receipt. Failure to note damage or shortage at time of receipt greatly reduces the chance of collecting on a freight claim.

If you are clear on the number of items damaged, be specific in your notations such as: "Corners crushed - 5 sheets damaged", "broken glass - 7 shelves damaged", "forklift damage through center of base - 2 showcases damaged", etc.

If you are certain there is damage, but less clear on the extent of the damage, make your notations in more general terms such as: "Damages sustained", "Contents damaged", "Showcase damaged", etc. For example - if you note "5 sheets damaged" on the driver's delivery receipt and then discover there are actually 8 sheets damaged, only 5 sheets can be successfully claimed.

Unacceptable Notations:

"Possible damage"

"Further inspection pending"

"Subject to Inspection"

"Possible Shortage"

If you notice damage, and you are confident in exactly what is damaged, please note the delivery receipt with the details. If you notice damages but you are not fully clear on what may be damaged, please note the delivery receipt with a general “damaged”.

If the exterior packaging is even slightly damaged, it is best to note “damaged” on the delivery receipt - If the contents end up damaged, your shipment is covered.

If you are short any cartons, please note the shortage on the delivery receipt and note the condition of the shrink-wrap (intact or not intact).

If the shipment is damaged beyond repair, please refuse the shipment and note “refused” on the delivery receipt.

If you have received freight that is short, damaged or have refused all or part of a shipment call KC Store Fixtures and we will file a claim with the carrier. KC Store Fixtures will assist in the process and to provide a quick replacement of the damaged or lost items.

Once the delivery receipt is signed, you are accepting responsibility for the freight. If signed with no notations, you are signing a statement that reads “all freight received in good order and shrink wrap/banding intact unless noted”

If you have any questions or concerns before signing the delivery receipt, please don’t hesitate to call us at 1-800-862-0899. A Representative will talk you through the delivery process.